We store personal information from you and process your personal information when you register yourself on the Tenpin website, book bowling or make other purchases via our website, enter into any of our competitions or promotions, submit a customer review or correspond with us at any time.
When you visit our website, we also collect information automatically from your computer such as browsing patterns, but information collected in this way is only used in aggregate and anonymous form rather than being linked to identifiable individuals.
We collect information in a number of different ways:
- By submitting forms, for example when you sign up to news or a competition.
- By sending us emails and text messages (Mobile text SMS or Multimedia Messaging Service, MMS).
- By interacting with us on social media platforms such as Facebook or Twitter etc.
- By talking to us in our centres or over the telephone. For example, when making a purchase or complaint.
- By registering accounts on our websites including setting up passwords and contact details, account details, details of friends and relatives and your preferences.
- Full details of the purchases you make on our websites and in our centres. These include the time, date and location of purchase, the products you buy from us, any vouchers or alternative means of payment you may use, as well as relevant payment cards such as a credit, debit card or PayPal.
- Technical information about the devices you use to access our websites and mobile apps. We also collect this detail when you use our in-store WIFI networks to access the internet. We specifically save each device's unique identifying codes (MAC address or IMEI number) device model, device name, relevant IP address, operating system and version, web browser and version, and geographic location.
- Your social media content where this is in the public domain, and any messages you send direct to us via social media. This information can include posts and comments, pictures and video footage on sites such as YouTube, Facebook and Twitter. You should always review the terms and conditions and privacy policies of the social media that you use to make sure you understand what kind of information relating to you may be out there in the public domain and how you can stop or limit it from happening.
- Profile information and insight from organisations that already hold information on you, such as credit reference agencies and 'customer insight companies'. They give us their views on your household, your status, as well as your possible preferences and behaviours.
This information includes the likely makeup of your household (e.g. how many children you may have and their likely average age) and what your household affairs may be like, the type of car you may drive, your interests (including the kind of magazines and newspapers you may read, where you might go for your holidays and whether you're environmentally conscious or not) and where you're likely to shop. It also includes observations about your likely education and employment status, the type of job you may have and your likely financial status (including your mobile phone expenditure, what credit, debit and other cards you may hold, your current account status and any loans, investments and savings you may have). It also places you into one or more defined behavioural and socio-economic groups.
Information collected independently by online advertising networks (Google for example) through which we place advertisements. The information we get from them varies from network to network. It often summarises the actions of lots of people, and so does not allow us to identify you individually. It relates to what you view, click on and access through websites in their network, including the subject matter of the site you started at and which sites you go to after that. It may also include their analysis of your online behaviour across the wider internet and a profile of you. If you're not happy about this, you should look for 'settings' and Do Not Track options in online advertisements and in the privacy and cookies functions on your devices. You should also consider changing your settings to block third-party cookies in particular. Tenpin Ltd does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.
To comply with GDPR standards, you can request the Right to be Forgotten, by completing the form here.