Terms & Conditions

If you want to talk to us about the website or any queries relating to your booking please call 0333 034 6100.  Our lines are open 7 days a week and UK landline calls are charged at the national rate, and mobile charges vary according to your contract.

If you would like to write to us please direct correspondence to:

Tenpin Ltd
Aragon House,
University Way,
Cranfield Technology Park,
Cranfield,
Bedfordshire,
MK43 0EQ.

Our aim is always for you to enjoy your bowling experience and we make every effort to get feedback from customers to help us continually improve. Where this has not been the case we will listen and take action as appropriate to each individual customer's circumstances.

All bowling prices are inclusive of VAT at 20%. The price includes free bowling shoe hire, although you may wear your own shoes in our centres if you wish. Any drinks, snacks, meals and arcade games are not included in the standard price and must be paid for separately as consumed or used. Deals such as the Eat & Play package are inclusive of food. Please check the deals section for more information.

Online Bookings may be made up to 6 months in advance. Online bookings can be made for up to 36 people. For groups larger than 36 contact our team of specialist advisers on 0333 034 6100. Our lines are open 7 days a week and UK landline calls are charged at the national rate, and mobile charges vary according to your contract. Please note that a booking fee of £1.95 applies to all bookings made over the telephone. Online bookings do not incur any booking / admin fees.

All of our children's bowling packages and deals are available to ages 16 and under and do not apply to adult bookings. Only those who are actively playing bowling are required to pay for lane use.

We regularly review our prices and if you make a booking in advance, the paid price will remain the same, and is not subject to increase or decrease.

Tenpin strictly forbids the selling on of bowling at an increased price by any third party. In such cases bookings will be automatically void with no refund.

Adult & Junior Rates Explained

• Adult prices displayed are for persons 17 years or over
• Junior prices displayed are for persons 16 years or under

Concession Rates

Adult and Child Concessions: Only valid Weekdays in school term and school summer holidays. Prices are per person and may vary by site.

How does the Rewards App work?

Earn points when you make an online booking via the website or Rewards App for bowling or an activity. You can earn 50 points for every £1 you spend which can be redeemed* for money off vouchers towards your next visit.

For every 5,000 points you collect, you can save £5 off bowling, karaoke** or laser tag** – just convert your points to vouchers through the Rewards App and use as payment on your next purchase***. 

Vouchers can only be redeemed in full as change cannot be given.

Points will expire after 12 months and removed from your account if not used.

*points can only be redeemed for vouchers through the Rewards App and cannot be applied retrospectively.
**these activities are not available at all our entertainment centres, please check www.tenpin.co.uk for availability.
***vouchers can only be spent on purchases made via the Rewards App.

Games

Collect points from anywhere by playing our daily Spin the Wheel game. This game of chance will decide how many points to add towards your money off vouchers - the more you spin, the more you win!

Our games of skill may not earn you points but will keep you entertained no matter where you are.

Augmented Reality (AR) characters

Follow the treasure trail within our entertainment centres to unlock four special Tenpin characters and enjoy interacting with them through the magic of photography. The characters can only be seen through the lens of a phone and appear as if real in a photo!

100 Points are rewarded every time the four characters are released (but only once a day). When all four characters are revealed, Teg the robot, a truly interactive character that you can take anywhere with you, will be released. You can see him running around at home or work and even amongst all the activities in the entertainment centre - both kids and adults will enjoy playing with him!

Recording and sharing scores

Scores can be downloaded to keep a record for next time and to share with friends for virtual competition.

It is the policy of the company to consider the access needs of persons with disabilities to the services and facilities of the company, to make reasonable adjustments to facilitate such needs and to provide appropriate training and information to relevant employees to ensure that these stated aims are met.

The company aims to:

• Be an outstanding provider of Tenpin Bowling and leisure services to all our customers, offering excellent facilities, customer service and value to each and every visitor to our Family Entertainment centres.
• Recognise the diverse requirements of people with disabilities, aiming always to understand and meet individual needs and provide help and guidance whenever it is required.
• Recognise the commercial contribution made to our business by customers with disabilities. Many such customers enjoy our facilities and desire access to them and it is therefore in the company's commercial interest to ensure access is available wherever possible.
• Provide information on our website, which contains details of all our family entertainment centres and services and is fully accessible.
• Provide relevant employees with appropriate training to ensure the company meets the needs of individuals with disabilities, so that customers with disabilities are treated no less favourably than other customers for a reason related to their disability.
• Recognise the requirements of the Disability Discrimination Act 1995 and the company shall ensure that reasonable adjustments are made to our Family Entertainment Centre to ensure the removal of physical barriers to access our services and facilities for all of our customers.

Food purchases made online, whether as part of the inclusive meal deal packages or as an additional 'Add-on' purchase, will be confirmed upon arrival then brought to your lane.

Products offered are subject to availability and an alternative option may be offered.

Alcohol purchases made online will be validated when you check-in and proof of age will be required. Suitable forms of proof are a valid drivers license, provisional driving licence or passport.

Purchases made by, or for under age drinkers will not be refunded.

Tenpin Ltd promote sensible drinking - please visit www.drinkaware.co.uk for more information.

Full payment is required for all online bookings in advance, at the time of booking your bowling experience. Please note that we currently offer pre-booking of bowling only online. All other activities listed on our website can otherwise be pre-booked through our call centre or by visiting your local Tenpin directly.

Online bookings and any subsequent payments made to Tenpin Ltd are strictly non-refundable and cannot be cancelled.

Please note that a booking fee of £1.95 applies to all bookings made over the telephone. Online bookings do not incur any booking / admin fees.

Tenpin Limited reserves the right to cancel, amend, change or withdraw any offer or promotion at any time. 

All Tenpin centres - Please note that due to licencing laws, no one under the age of 18 is allowed in Tenpin after 9:00pm (except for Falkirk where the time restriction is 8:00pm) unless accompanied by an adult. When booking a game of bowling, an adult player must be included. 

Tenpin Ltd offer a standard no refund policy on all bookings made, either by walk-in, call centre or online. If you wish to cancel your booking, you will not be offered a refund, this includes the booking fee when booking over the phone, although an alternative date or time may be offered.

If you have a complaint to raise about your experience online, from our call centre or your local Tenpin centre, please get in touch with us directly from our contact page.

Please note that our online booking system allows up to a maximum of 36 people to book in a single booking. We recommend bookings of 36 people or more to be made with our call centre, who can tailor the most appropriate experience for your party.

Please call 0333 034 6100 to get a tailored package. Our lines are open 7 days a week and UK landline calls are charged at the national rate, and mobile charges vary according to your contract.

Birthday Parties at Tenpin

Phone Bookings: To reserve your lanes with our call centre, a non-refundable £5 deposit per child will be required (minimum of 6 children needed to book Birthdays in advance) at the time of booking. The remaining balance must be paid no later than 7 days prior to the date of your party booking.

Online Bookings: Full payment is required for all Birthday Parties booked online. No booking fees apply.

1. In the event of cancellation after paying your party balance, all monies are non-refundable but the party can be re-booked within 6 months of the original date.
2. Birthday Parties require a minimum party size of 6 children all of whom must be under 16 years of age.
3. If there is more than 1 birthday child then the additional Goody Bag will need to be purchased from the team at your centre when you attend the party. The cost of the additional Goody Bag is £20.
4. The management regret that they cannot accept responsibility for groups of children, therefore it is requested that two parents, guardians or responsible persons aged 18 or over are present for every group of 4 children for the duration of the Birthday Party to ensure you have the most enjoyable experience possible.
5. All birthday packages are subject to availability.
6. Tenpin draw the attention of party organisers to the fact that bowling balls, if handled incorrectly or dropped, could be a danger to children.
7. It is the responsibility of the party organisers (parents or guardians) to ensure that children are supervised in such a way as to avoid the possibility of any accident or injury from this cause or any other.
8. The party organiser needs to provide the birthday cake for presentation to the Birthday Child.
9. Birthday food and any meals ordered are delivered to the lanes you have pre-booked, some centres will have space for dedicated tables to be arranged.

Adult and Corporate Party Bookings

We have a range of options for adult and corporate parties. Take a look at our party packages pages online, or give us a call on 0333 034 6100 to speak to a party specialist. Our lines are open 7 days a week and UK landline calls are charged at the national rate, and mobile charges vary according to your contract.

To allow for booking in time, we recommend arriving at the centre approximately 15 minutes before your start time, (starting 15 minutes after site opening time).

Please have your booking confirmation ready when arriving at Reception. Late arrivals may not be able to bowl but our team will do their best to accommodate you. Please leave plenty of time for your journey.

We have structured our website so you can visit us and obtain information easily. Once you choose to provide us with any information by which you can be identified, you can be sure that it will only be used in accordance within the data protection laws.

Once you've made a booking with us, you will receive an automatic booking confirmation via email and may also receive an email requesting feedback about your visit.

If you have consented to receive marketing emails, this will include Tenpin news, location updates and offers. You can unsubscribe from marketing emails at any time by clicking the 'unsubscribe' link shown at the bottom of any marketing email.

We do not share your electronic information with any third party unless you have explicitly stated you are happy for us to do that.

1. The customer feedback '2 for 1' offer is valid every day except Saturdays and Bank holidays, at Tenpin locations nationwide.
2. The offer is available from 6pm Sunday to 5pm Friday.
3. Paid for and free game must be played consecutively.
4. Voucher expiry date will be displayed clearly on the voucher.
5. Vouchers will give a free game when purchasing one game of bowling at standard tariff, valid for up to six people.
6. Cannot be combined or used in conjunction with any other offer or discount.
7. Offer subject to lane availability.
8. Entries of the promotion must enter valid contact details.
9. Eligible customers will be sent a '2 for 1' voucher within 7 days via email.
10. The voucher is as stated in the correspondence with no cash alternative in whole or in part and is non-transferable, not for resale and cannot be exchanged, assigned or redeemed for cash.
11. Tenpin Ltd reserves the right to withdraw or amend the offer at any time.
12. Management decision is final.

Sector 7 laser features UV lighting, strobe lighting and smoke machines. Customers with poor eyesight, heart conditions or epilepsy are not permitted in the arena.

Players must be over 4ft in height to play. Children aged under 6 are granted access at management’s discretion provided they are over 4ft in height.

Groups who are under 16 years of age are requested to have a responsible person aged 18 or over present. Management reserves the right to refuse admission at any time.

The 30 minute session consists of a 10-minute safety briefing and 20 minutes of play.

The 60 minute session consists of a 10-minute safety briefing, a 10-minute break and 40 minutes play.

Any tips paid in cash are retained by the individual. They may or may not have arrangements in place to share these tips with other employees in the site. It is the responsibility of those receiving cash tips to declare the income for tax purposes to HM Revenue & Customs. The company does not participate in any aspect of cash tips. There is no facility available in our sites for tips to be paid by credit or debit card.

• £5, £10 or £20 gift vouchers can be exchanged at any Tenpin owned by Tenpin Ltd in the United Kingdom.
• Gift vouchers can only be exchanged for goods* including bowling, food and drink, laser tag, karaoke, golf and for articles of a higher price than its face value on payment of the difference.
• Gift vouchers cannot be exchanged for cash, redeemed online or used in conjunction with special offers or discounts.
• Alcohol can only be purchased by those aged 18 and over.
• No responsibility can be taken for lost vouchers.
• Original vouchers accepted only - no photocopies.
• No change may be given.

*Excluding amusement machines

• Voucher code will entitle you to 1 free game for up to 6 people.
• Free game can be booked Monday – Friday anytime and Saturday until 12:00 (midday).
• Not available during School holidays or Bank holidays.
• Free game cannot be redeemed at Tenpin Printworks.
• Your visit must be booked in advance of your visit via tenpin.co.uk, a minimum of 1 hour ahead of the time you want to play.
• Voucher code will be valid for 6 months from the date of issue.
• Your visit is subject to availability.
• Tenpin Ltd reserves the right to withdraw or amend the offer at any time.
• Cannot be combined or used in conjunction with any other offer.
• Management decision is final.

After you have visited us to bowl, we will e-mail you a feedback form to complete. If it is completed and returned to us, as a thank you, you'll receive a 2 for 1 voucher to use next time you bowl, subject to the terms and conditions below:

• The customer feedback '2 for 1' offer is valid every day except Saturdays and Bank holidays, at Tenpin locations nationwide.
• The offer is available from 6pm Sunday to 5pm Friday.
• Paid for and free game must be played consecutively.
• Voucher expiry date will be displayed clearly on the voucher.
• Vouchers will give a free game when purchasing one game of bowling at standard tariff, valid for up to six people.
• Cannot be combined or used in conjunction with any other offer or discount.
• Offer subject to lane availability.
• Entries of the promotion must enter valid contact details.
• Eligible customers will be sent a '2 for 1' voucher within 7 days via email.
• The voucher is as stated in the correspondence with no cash alternative in whole or in part and is non-transferable, not for resale and cannot be exchanged, assigned or redeemed for cash.
• Tenpin Ltd reserves the right to withdraw or amend the offer at any time.
• Management decision is final.

• Four (4) winners will be selected each calendar quarter to receive a £1,000 high street gift voucher.
• Only online bookings via our website and our reward app will be entered.
• Each online booking made during 2024 will qualify as a single entry to the prize draw.
• Only entrants that have opted in to receive marketing communications qualify.
• Entries are accumulated, with all entries valid for the entire competition period.
• Tenpin Ltd. reserves the right to offer an alternative prize or amend the rules of the competition at any time if necessary.
• The winner will be selected randomly and contacted via email with further details.
• This promotion is in no way sponsored, endorsed, administered, or associated with Facebook/Instagram/Twitter.
• The closing date for entry is 11:59 pm GMT on 31st December 2024. After this date, no further entries will be permitted.
• By entering this giveaway you permit us to announce you as the winner across our selected marketing channels.
• If you'd like to read more about how we use your data, please see our privacy policy.

• Valid every day except Saturdays, Bank holidays and school holidays at Tenpin locations nationwide (see MoneySuperMarket website for participating sites).
• The offer is available from 6pm Sunday to 5pm Friday.
• Vouchers cannot be used in conjunction with any other voucher or offer.
• One entry Voucher may be redeemed per booking group.
• Voucher expiry date will be displayed clearly on the voucher.
• Vouchers will entitle one free game for one person and must be booked via the Tenpin website.
• Additional bowlers can be added at standard tariff price.
• Cannot be combined or used in conjunction with any other offer or discount.
• Offer is subject to lane availability.
• The voucher is as stated in the correspondence with no cash alternative in whole or in part and is non-transferable, not for resale and cannot be exchanged, reassigned or redeemed for cash.
• Tenpin Ltd reserves the right to withdraw or amend the offer at any time.
• Management decision is final.

Main Prize

• Competition opens 10th July and closes 30th July 2024.
• Fifty (50) winners will be selected at random & contacted by email by 16th August 2024.
• The fifty (50) winners will receive a unique voucher code.
• The voucher code entitles the winner to 1 free game of bowling for up to 6 people.
• The voucher code can only be used for one booking per week for 12 months from the date of issue.
• The voucher code is only valid for 12 months from the date of issue.
• The free game can be booked anytime Monday – Sunday (subject to Centre opening times).
• The voucher code cannot be redeemed during School holidays or Bank holidays.
• Visits can only be booked online in advance via tenpin.co.uk (minimum of 1 hour ahead of requested play time).
• Bookings must be made via tenpin.co.uk using the same email address as the one used to enter the competition.
• Proof of ID must be provided at Centre check-in.
• Visits are subject to availability.
• Tenpin Ltd reserves the right to withdraw or amend the offer at any time.
• The voucher code cannot be combined or used in conjunction with any other offer.
  Management decision is final.

Runners-up Prize

• Competition opens 10th July and closes 30th July 2024.
• Five hundred (500) winners will be selected at random & contacted by email by 16th August 2024.
• The Five hundred (500) winners will receive a unique voucher code.
• The voucher code entitles each winner to 1 free game of bowling for up to 6 people.
• The free game can be booked anytime Monday – Sunday (subject to Centre opening times).
• The voucher code cannot be redeemed during School holidays or Bank holidays.
• Visits can only be booked online in advance via tenpin.co.uk (minimum of 1 hour ahead of requested play time).
• Bookings must be made via tenpin.co.uk using the same email address as the one used to enter the competition.
• Visits are subject to availability.
• Tenpin Ltd reserves the right to withdraw or amend the offer at any time.
• The voucher code cannot be combined or used in conjunction with any other offer.
• Management decision is final.

• Competition opens 29th August and closes 24th November, 2024.
• Winners will be contacted by email after the closing date.
• Ten (10) winners will be selected at random.
• The £250 experience can be used on all activities within Tenpin but limited to one alcoholic drink per person (over 18s only). 
• Any number of guests can be included.
• Prize winners will be informed by email from Tenpin during week commencing 25th November 2024.
• £250 prize experience must be used on one specific day.
• The prize is valid at any time except Bank Holiday Mondays.
• The prize is valid for 6 months from the date of the prize draw.
• Manager's decision is final.
• Tenpin Ltd. reserves the right to offer an alternative prize or amend the rules of the competition at any time if necessary.
• This promotion is in no way sponsored, endorsed, administered, or associated with Facebook/Instagram/Twitter.

• Competition opens on the 14th October and closes on the 30th November 2024.
• Winners will be contacted by email after the closing date to book their party.
• Ten (10) winners will be selected to receive one (1) free party package - Ten (10) parties in total to be won.
• Prize winners will be contacted by email week commencing 2nd December 2024 to book their free party.
• Usual terms and conditions for kids party packages also apply.
• The prize is valid for 12 months from the date of the prize draw.
• The prize is valid at any time except Bank Holiday Mondays.
• All packages are subject to availability.
• Managers decision is final.
• Tenpin Ltd. reserve the right to offer an alternative prize or amend the rules of the competition at any time if necessary.
• This promotion is in no way sponsored, endorsed, administered, or associated with Facebook/Instagram/Twitter.

• Competition opens 1^st November 2024 and closes 30^th November 2024.
• Only online bookings through our website and reward app will be entered.
• Each online booking made in November 2024 will qualify as a single entry to the competition.
• Only entrants that have opted in to receive marketing communications qualify.
• Winners will be contacted by email throughout December.
• Twenty four (24) winners will be selected at random.
• One (1) person per gift only.
• All visits to Tenpin for play between 1st to 30th November will be eligible.
• Bookings included are bowling, karaoke, laser tag, golf where applicable.
• Bookings that have been cancelled during this period or postponed for after 30th November will not be included.
• Manager's decision is final.
• Prizes may vary.
• Tenpin Ltd. reserves the right to offer an alternative prize or amend the rules of the competition at any time if necessary.
• This promotion is in no way sponsored, endorsed, administered, or associated with Facebook/Instagram/Twitter.
• By entering this giveaway you permit us to announce you as the winner across our selected marketing channels.
• If you'd like to read more about how we use your data, please see our privacy policy.

• Competition opens 15th July and closes 22nd December, 2024.
• Winners will be contacted by email after the closing date.
• Ten (10) winners will be selected at random.
• The £250 experience can be used on all activities within Tenpin but is limited to one alcoholic drink per person (over 18s only). 
• Any number of guests can be included.
• Prize winners will be informed by email from Tenpin during the week commencing 30th December, 2024.
• £250 prize experience must be used on one specific day.
• The prize is valid at any time except Bank Holiday Mondays.
• The prize is valid for 6 months from the date of the prize draw.
• Manager's decision is final.
• Tenpin Ltd. reserves the right to offer an alternative prize or amend the rules of the competition at any time if necessary.
• This promotion is in no way sponsored, endorsed, administered, or associated with Facebook/Instagram/Twitter.

• Competition opens 19th November 2024 and closes 9th February, 2025.
• Winners will be contacted by email after the closing date.
• Five (5) winners will be selected at random.
• The £250 experience can be used on all activities within Tenpin but limited to one alcoholic drink per person (over 18s only). 
• Any number of guests can be included.
• Prize winners will be informed by email week commencing 10th February 2025.
• £250 prize experience must be used on one specific day.
• The prize is valid at any time except Bank Holiday Mondays.
• The prize is valid for 6 months from the date of the prize draw.
• Manager's decision is final.
• Tenpin Ltd. reserves the right to offer an alternative prize or amend the rules of the competition at any time if necessary.
• This promotion is in no way sponsored, endorsed, administered, or associated with Facebook/Instagram/Twitter.

• Competition opens 4th November 2024 and closes 28th February, 2025.
• Winners will be contacted by email after the closing date.
• Five (5) winners will be selected at random.
• The £250 experience can be used on all activities within Tenpin but limited to one alcoholic drink per person (over 18s only). 
• Any number of guests can be included.
• Prize winners will be informed by email from Tenpin during week commencing 3rd March 2025.
• £250 prize experience must be used on one specific day.
• The prize is valid at any time except Bank Holiday Mondays.
• The prize is valid for 6 months from the date of the prize draw.
• Manager's decision is final.
• Tenpin Ltd. reserves the right to offer an alternative prize or amend the rules of the competition at any time if necessary.
• This promotion is in no way sponsored, endorsed, administered, or associated with Facebook/Instagram/Twitter.

• Competition opens 19th November 2024 and closes 2nd March, 2025.
• Winners will be contacted by email after the closing date.
• Five (5) winners will be selected at random.
• The £250 experience can be used on all activities within Tenpin but limited to one alcoholic drink per person (over 18s only). 
• Any number of guests can be included.
• Prize winners will be informed by email week commencing 3rd March, 2025.
• £250 prize experience must be used on one specific day.
• The prize is valid at any time except Bank Holiday Mondays.
• The prize is valid for 6 months from the date of the prize draw.
• Manager's decision is final.
• Tenpin Ltd. reserves the right to offer an alternative prize or amend the rules of the competition at any time if necessary.
• This promotion is in no way sponsored, endorsed, administered, or associated with Facebook/Instagram/Twitter.