Privacy Policy

Please make sure you have read our Terms and Conditions, Website Terms of Use, Privacy Policy and Cookie Policy before proceeding with your booking.

It is essential to note that refunds and cancellations cannot be made to online bookings apart from in exceptional circumstances. We require full payment for advanced bookings so that we can secure your bowling lane.

1. Who we are

Tenpin Limited (Company Number: 04789703) is one of the UK's leading operators of state-of-the-art bowling centres. When we refer to "Tenpin" or "we" or "our" or "us", we are referring to Tenpin Limited, and its subsidiaries and holding companies and the subsidiaries of such holding companies (as such terms are defined in s.1159 Companies Act 2006), or any of them, as the context requires.

2. Why we have a privacy policy

We have developed this policy because we want you to feel confident about the privacy and security of your personal information when visiting and using our website. When we refer to "personal information" in this privacy policy, we mean information that identifies you as an individual, or is capable of doing so (including but not limited to a first and last name, a home address, an email address or other contact information).

This policy (together with our Website Terms of Use and Terms & Conditions - and any other documents referred to in those terms) sets out the basis on which any personal data are collected from you, or that you provide to us, will be processed by us.

If you have any queries or requests at any time concerning your personal information held by us or our practices in this regard, please write to our Data Protection Compliance Officer at Aragon House, University Way, Cranfield, Beds MK43 0EQ or email: data.protection@tenpin.co.uk.

3. The personal information we collect from you

We collect personal information from you and process your personal information when you register yourself on our website, book bowling or make other purchases via our website, enter into any of our competitions or promotions, submit a customer review or correspond with us at any time.

When you visit our website, we also collect information automatically from your computer (including your IP address, operating system and browser type) to enable us to gather information about your visits, such as browsing patterns, but information collected in this way is only used in aggregate and anonymous form rather than being linked to identifiable individuals.

4. How we use it

We use personal information collected from you for the following purposes:

  • To respond to an enquiry made by you.
  • To improve your online experience and to personalise your visits by storing information about your preferences.
  • To improve our products and services and those of our suppliers.
  • To notify you of special offers and promotions (where you have consented to be contacted for such purposes) and to run them.
  • To process your online bowling bookings and any other transactions you make via our website.
  • To send you newsletters, bowling events, scheduling and other information that we think you may be interested in.

Generally, we will only use your information within Tenpin. However, sometimes we use third parties to process your information on our behalf. Tenpin requires these third parties to comply strictly with our instructions and they do not use your personal information for their own business purposes unless you have explicitly consented to the use of your personal information in this way.

If at any time you would like us to stop using your personal information, please write to our Data Protection Compliance Officer at Aragon House, University Way, Cranfield, Beds MK43 0EQ or email: data.protection@tenpin.co.uk.

5. Cookies

When you visit our website, we may send you cookies. A cookie is a small text file that can be placed on your computer's hard drive. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Three types of cookies are used on our website:

  • Session cookies - these are temporary cookies that remain in the cookie file of your browser until you leave our website. These allow you to carry information across pages of our website and avoid you having to re-enter information.
  • Persistent cookies - these cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). These help us to recognise you as a unique visitor (just a number) when you return to our website and allow us to tailor content, advertisements and the presentation of our website to match your preferences.
  • Third party cookies - third parties serve persistent cookies via our website site. These are used to compile anonymous, aggregated statistics in order to serve advertisements on our website and track whether these advertisements are clicked on by users, to control how often you are shown a particular advertisement, to count the number of anonymous users of the website and to provide security within transactions.

Our cookies cannot be used by themselves to identify you. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our website if cookies are disabled. You may disable cookies through your browser by following the instructions found at: www.allaboutcookies.org/manage-cookies.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you arrive at our site.

For out Cookie Policy in full please click here.

6. Links

Our website contains links to other websites. Please note that we do not accept responsibility for the privacy practices of such other websites and we recommend you read the privacy statements on entering other websites before you submit personal information to those websites. This privacy policy applies only to information collected by our website.

7. International data transfers

The information that we collect from you may be transferred to, and stored at, and processed at a destination outside the European Economic Area ("EEA"). We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy. By disclosing your personal information to us you consent to this transfer.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee its security, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8. Business transfers

We do not collect information with a view to selling it to unconnected third parties. However, in the unlikely event that any of the assets of Tenpin were sold to a third party, details of our customers would be passed on to that third party as a part of the sale of the business.

9. Legal disclosure

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use (namely our Website Terms of Use, Terms & Conditions, Privacy Policy & Cookie Policy) or to protect our rights, property or safety or the rights, property or safety of our customers or others.

10. Changes to our policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. We will use information in accordance with the privacy policy which applied when the information was collected.

11. Access rights

Under the Data Protection Act 1998, you may ask us to provide you with the details of any personal information that we hold about you. Such requests should be emailed to data.protection@tenpin.co.uk or posted to our Data Protection Compliance Officer at Aragon House, University Way, Cranfield, Beds MK43 0EQ.

Please note that an official fee of £10 will be payable to meet our costs in providing you with details of the information we hold about you. If you believe that any information we hold about you is incorrect or incomplete, you should write without delay to our Data Protection Compliance Officer. Any information that is found to be incorrect will be promptly corrected.

12. A special note for parents concerning privacy

Tenpin makes a special effort to encourage children to consult with their parents before disclosing personal information via our website. However, it is ultimately the responsibility of parents to supervise their children's online activities and should consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing their name, address and other personal information online without parental permission.

Tenpin shall use its reasonable endeavours, whenever possible, to ensure that personal information about or obtained from a child will not be used for commercial or trade purposes and that personal information will not be collected from children under 12 without the prior written consent of their parent or legal guardian.

 

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